Customer Testimonials

Cyrus really took care of me today. I didn't think I'd actually be walking out with a beautiful truck today, but with Cyrus' help, my dream became a reality. Thanks Cyrus!

Great options and courteous staff. Will continue to do service with them and highly recommend.

I highly recommend these folks to everyone!! Robbie,Tommy,Michael...the service has been amazing! I've never had such a fair deal or better people to deal with at any other car dealership...thank u for everything.

I recently purchased a Ranger Raptor from Smith Ford in Plainview, Texas, and had a great experience working with J.R. Garcia. J.R. is one of those people who makes you feel like you’ve known him all your life. He’s honest, easy to talk to, and the kind of guy you’d be glad to have as family. I had a trade-in, which made the deal a little more complicated, but they gave me a fair price and handled everything well. I’d do business with J.R. and Smith Ford again. Good people, and a great ... Read More

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Google - Oct 20, 2026

I recently purchased a Ranger Raptor from Smith Ford in Plainview, Texas, and had a great experience working with J.R. Garcia. J.R. is one of those people who makes you feel like you’ve known him all your life. He’s honest, easy to talk to, and the kind of guy you’d be glad to have as family. I had a trade-in, which made the deal a little more complicated, but they gave me a fair price and handled everything well. I’d do business with J.R. and Smith Ford again. Good people, and a great experience.

These guys take pride in the work they do and provide excellent customer service.

We really enjoyed our buying experience from Smith. JR helped us find the right suv, within our budget and made the whole process simple and smooth. Highly recommend to buy and give them an opportunity to serve you.

It was great they fixed my ford Expedition

Excellent Service and satisfaction!

went above and beyond to help me get out of my 2024 bronco sport and into a 2026 maverick xlt Robert Riley worked hard to get my payment where i needed it thank you Stephen tull

Recently, I went in for The Works under my service contract. I requested full synthetic with my service along with the normal tire rotation and fluid checks. After the service, I noticed that I did not receive full synthetic during the oil change and that my tires had not been rotated. My service paper work showed I received it all.
I was very disappointed in the service received (did not receive) and will go to a different dealership for auto service from now on.

I had an amazing buying experience with you all!! I honestly can't say my salesman Cyrus Mejia did pobre he didn't let go of his stress ball the whole time!! I'm very pleased with my choice and he worked hard for me to get what I wanted and the price I wanted with minutes to spare before the bank closed!! Cyrus I honestly appreciate your hard work and persistence on all your phone calls and me showing up unexpected and you taking care of business your amazing kiddo and keep shining 🌟🌟

We got great customer service and we were in and out within 30 minutes.

Great experience! I was in and out in just a couple of hours. No hassle or high pressure sales. Thanks Garrett.

Great friendly and fast service

J R Garcia is a delightful person to work with and he’s a gentleman. He called to ask if everything went ok on my drive home; and if I need anything regarding the vehicle, to call him.

It was a great experience. Very thorough and helpful. We were in and out in no time. Joseph was very knowledgeable about our vehicle and contract details. Thank you Joseph

JR was absolutely amazing,, answered every question we had about the vehicle.very professional and courteous would recommend Smith’s auto to everyone

Everybody at the dealership was great. It was a great experience! Joseph did a great job showing everything on the vehicle!

I had a great experience here! Joseph helped me out greatly I’d definitely go with him if you need a vehicle!

JR was great. He explained everything properly and made my experience very enjoyable. Came in for a brake light and left with a New Maverick.

JR Garcia was a fantastic salesman! Very patient and flexible and worked hard to get us the best rates possible for our new car!

Easygoing and got me into a great vehicle with my credit situation. They really do for the customer.

Awesome sales experience. I told them what I am after and my time is very valuable. They valued my time. Kept it short and sweet no nonsense. Everything was presented in good manner and like how promised.

I’m from Indiana and bought a truck from them completely over the phone. Garrett answered my phone call and all the questions i had and treated me as well over the phone as I believe he would have in person. Michael in their finance department explained all the costs and fees clearly so I could purchase my truck with confidence I was getting a good deal. I would recommend them to anyone shopping for a new vehicle

Garrett and Michael were absolutely wonderful! I truly believe that they cared wholeheartedly to make sure they got the very best deal for my situation. I also had multiple conversations with Garrett over thr phone about what I specifically wanted or needed to have. He was so very patient with me everytime I called with more questions. I live far so when I was finally able to get there, he had the car I wanted ready. My husband and I will not be going anywhere else from here on out for our auto needs. Thank you Garrett, Michael and Smith ... Read More

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Google - Aug 13, 2026

Garrett and Michael were absolutely wonderful! I truly believe that they cared wholeheartedly to make sure they got the very best deal for my situation. I also had multiple conversations with Garrett over thr phone about what I specifically wanted or needed to have. He was so very patient with me everytime I called with more questions. I live far so when I was finally able to get there, he had the car I wanted ready. My husband and I will not be going anywhere else from here on out for our auto needs. Thank you Garrett, Michael and Smith Auto Family for your true hospitality! Kayla

Customer service at its best !

We had a wonderful experience. Jr made the whole process go smooth and easy. He was able to answer any questions and concerns I had with ease. We are very happy with our new car

Everyone treated me so kind and was very respectful and courteous would recommend for any of your service needs.

Before I purchased a used vehicle from them, they agreed to repair the issue with the check engine light. It turned out the car needed a new timing belt. They repaired it and gave me a loaner vehicle in the meantime. I was extremely satisfied with their level of service. Shout out to Jonathan Perez, thank you.

Caring service

Smith Ford is the place to go to be treated like a person, not a number. The concern for the customer is above and beyond anything I have experienced in my life. Not only the sales team, finance department, the service advisor I have worked with has really made me feel at ease and confident my car will be taken care of. Everything is up front, no surprises.

Very good experience with smith auto shout out to garret from plainview tx smith auto

Great service and staff at Smith Auto family in Slaton. Very honest and trustworthy. Willing to help you as a friend not just a customer. I will never buy from any other dealership.

Found the key fob that I needed.

I have been SO extremely happy with Smith Ford in Plainview! They are responsive and easy to work with. They pick my truck up for service (even though I am 23 miles away) and bring it back the same day. My favorite part is that they wash it every time (except one time when the wash guy had to leave early) so they bring it back to me in better shape than when they picked it up! I highly recommend their service department!!!

Damion was great to work with in the service department. Great communication! He was able to get my car in for the work needed quickly and came in under the estimate.

Friendly staff, great customer service and fast turnaround. Will definitely use again and would recommend anyone needing service to give them a chance.

My first car to purchase on my own the salesman Garrett was great and very helpful and was there with me through the whole process I will definitely be back

Took my truck in for a front and alignment. And it came out worse than when I took it in

Where do I begin? My experience was honestly less than one star. I brought my vehicle in previously (November 2024) and paid $275 for a diagnostic. They found nothing, even though I was having issues with a fuse repeatedly blowing. I returned with the same exact problem and clearly stated I did not want another diagnostic since the last one was useless. Despite that, they performed another diagnostic anyway and charged me $89 — for information I already had. On top of that, when I checked the fuses, one had been replaced with a 30, but the corresponding fuse was still a 25. That tells me ... Read More

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Google - Apr 15, 2026

Where do I begin? My experience was honestly less than one star. I brought my vehicle in previously (November 2024) and paid $275 for a diagnostic. They found nothing, even though I was having issues with a fuse repeatedly blowing. I returned with the same exact problem and clearly stated I did not want another diagnostic since the last one was useless. Despite that, they performed another diagnostic anyway and charged me $89 — for information I already had. On top of that, when I checked the fuses, one had been replaced with a 30, but the corresponding fuse was still a 25. That tells me the inspection wasn’t done thoroughly. Then came the estimate: I was told it could be the starter motor and a circuit overlay was recommended. The pricing didn’t add up. The starter was quoted at around $368, while the same part is roughly $107 through Ford. Labor was quoted at $600, yet the total estimate jumped to $1,500. Later, I was told the higher price included additional work like spark plugs and a tune-up — services I did not request and were not related to the immediate issue. This was never clearly explained upfront. Overall, poor communication, unauthorized work, inconsistent pricing, and lack of attention to detail. Unfortunately, this is the only Ford dealership in Plainview, but I will definitely be looking elsewhere moving forward.

Poor, poor service. One person tells you one thing while the next tells you a complete utter lie about the status of your vehicle. I still have had no solution from this joke of a service dept. I waited thinking they'd reach out to make the lies, length of time they had my car in their hands to have it fixed, but nothing. Don't suggest using them for any service repairs. Good for sales, but anything else - negative!

Had a deal sheet locked in once ready to purchase finance guy J.R i belive his name was changed the price to 4000 more once i told him i had down payment and tried to reach out to manager and they wont answernor call back…

I bought F-450 Platinum brand new. I had to wait around 8 months to get it, which I was okay with. However, I was not aware of the number of problems I was going to have with the vehicle. They did try to get a lot of this resolved, but the amount of time loss and being stranded in another state for a week is unacceptable. I recently brought my truck in to get the tires replaced. They said they were going to put the same tires on, but ended up giving me a different brand than they said causing my ... Read More

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Google - May 23, 2024

I bought F-450 Platinum brand new. I had to wait around 8 months to get it, which I was okay with. However, I was not aware of the number of problems I was going to have with the vehicle. They did try to get a lot of this resolved, but the amount of time loss and being stranded in another state for a week is unacceptable. I recently brought my truck in to get the tires replaced. They said they were going to put the same tires on, but ended up giving me a different brand than they said causing my truck not to match. While they were replacing the tires, they severely scratched up my rims, did not properly balance them, and put too much weight trying to balance them. As you can see in the pictures, all the weights are falling off causing the vehicle to be unsafe to drive and increasing overall wear and tear on the tires. I have tried to get my grievances worked out with their General Manager, Holden Sykora, however he just told me "I might as well just cut my losses because you will probably never buy a Ford from us again". I have always been a big fan of Ford. I have 4 Fords now and have owned Fords all my life. However, with all the issues that I have had from their manufacturing and the unprofessionalism from the Smith Auto Family is unacceptable. I would recommend if you are looking for a new vehicle or even specially a Ford. You will have a much better time going somewhere else. ***Edit*** Response to owner: If you are talking about the times I was going up there to demand that you repair my truck correctly. I feel its my right to have my vehicle repaired correctly. I don't feel that it is unreasonable for me to be upset after 4 attempts and additional $2,700 of damage was added to my vehicle. To clarify, I have no involvement in Covington Body Shop. It is owned and operated by someone else.

I found this place through my employment and previously through a social media platform. BOTH times these people could not deliver and are so full of promises they had no intention of keeping or fulfilling. I inquired about a couple of vehicles and the salespeople were SOOO nice at first but when they realized it was too much work to get me into a vehicle, the salesperson (Jana) just vanished off the face of the earth, just like she promised she wouldn't do. She won't answer my calls or texts. No updates , no offer , no phone call telling ... Read More

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Google - Mar 8, 2024

I found this place through my employment and previously through a social media platform. BOTH times these people could not deliver and are so full of promises they had no intention of keeping or fulfilling. I inquired about a couple of vehicles and the salespeople were SOOO nice at first but when they realized it was too much work to get me into a vehicle, the salesperson (Jana) just vanished off the face of the earth, just like she promised she wouldn't do. She won't answer my calls or texts. No updates , no offer , no phone call telling me anything. I will not come back here a third time and I will not recommend this dealership to anyone and will be giving my employer this info. DO NOT RECOMMEND.

Was shown a car filled out paper work sent my id has credit pulled only to loose the car bc I had an appointment that took 30 minutes not happy will not buy here not to mention I WAS ALREADY APPROVED FOR THAT CAR pretty BAD BUSINESS to run credit when you got like potential buyers on the same car I didn't have that issue when I went to Amarillo they actually stopped the sales man from showing me cars bc they were spoken for

My Expedition had been in the shop going on past four weeks now. We are dealing with warranty and I feel the service department has really drug their feet. We have called week to week and been told they’d give us a call back numerous times and never received a call back. All to find out the part has been on backorder from the very beginning. They’ve known and never said anything to us. This is a bad way of communication. Not only does this make this service department look bad but it puts a bad image on ... Read More

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Google - Aug 9, 2023

My Expedition had been in the shop going on past four weeks now. We are dealing with warranty and I feel the service department has really drug their feet. We have called week to week and been told they’d give us a call back numerous times and never received a call back. All to find out the part has been on backorder from the very beginning. They’ve known and never said anything to us. This is a bad way of communication. Not only does this make this service department look bad but it puts a bad image on Ford. My wife finally went up there to get answers and she spoke with a Crystal and she tried to put blame on another service advisor because he started the ticket. Which no longer works there. He is real reason Smith Auto got our business to begin with. This is all unprofessional and she didn’t know at the time but the individual she was talking about was a family friend and my wife immediately told her that! I just thought this was a very poor impression of what this company stands for and needs to be addressed! We were supposed to receive a call today still no call and vehicle still there!

Purchased a used 2019 F250 from this dealer. The dealer agreed in writing as part of the conditions of the sale to perform a few repairs to the truck. In the process of performing “some” of the repairs they damaged the truck. Specifically there was a skid plate bolt in the frame they could not easily remove so they cut it off in the frame and did not replace / fix it. Now the skid plate only has one bolt holding it on the truck on that side. They also damaged the transmission oil pan and did not perform a front end ... Read More

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Google - Jan 13, 2023

Purchased a used 2019 F250 from this dealer. The dealer agreed in writing as part of the conditions of the sale to perform a few repairs to the truck. In the process of performing “some” of the repairs they damaged the truck. Specifically there was a skid plate bolt in the frame they could not easily remove so they cut it off in the frame and did not replace / fix it. Now the skid plate only has one bolt holding it on the truck on that side. They also damaged the transmission oil pan and did not perform a front end alignment or full $250 “make line ready” detail. There are more issues but these are the main ones. After I contacted the dealer many times and spoke with Janna Ward the salesman and Victor the Sales Manager, I was told they could only offer me $100 gift card and the cost of the bolt itself. I told them it’s not the cost of the bolt itself, it’s the fact that it will take a technician hours to drill it out of the frame to replace it. Absolutely the worst vehicle buying experience I have ever had. They don’t stand behind their written word! Very unfortunate. They have refused to do anything more than a $100 gift card despite a signed written agreement that details all of this. This “offer” is unacceptable considering all of the damage they caused and un-performed services could total well over $1,000-$2000 The pictures below show the cut off bolt, the trans pan dented, the steering not touched for alignment and the filthy condition it was delivered to me in.

They only sell brand new, or very slightly used, like used $50+k pickups. Not much of any selection. Last guy I talked to looked me up and down, and acted snooty to me like I wasn't valuable enough. "Sorry I work with cattle and oil" "you get dirty".....

I bought a certified pre-owned F-150 on June 28th, 2022. The truck had few miles on it and was still covered under Ford's warranty. Four days later the truck smokes on start-up. I took it back to the dealership and it took them a full week to simply get it looked at. The service department did not keep me updated that they did not have the parts. Instead, the truck sat doing nothing. When they finally got the parts, I had to call every week to get updates on the work. Each time I called there was always another excuse. ... Read More

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Google - Oct 5, 2022

I bought a certified pre-owned F-150 on June 28th, 2022. The truck had few miles on it and was still covered under Ford's warranty. Four days later the truck smokes on start-up. I took it back to the dealership and it took them a full week to simply get it looked at. The service department did not keep me updated that they did not have the parts. Instead, the truck sat doing nothing. When they finally got the parts, I had to call every week to get updates on the work. Each time I called there was always another excuse. It has been three months and now I'm being told they misdiagnosed it and had to start over. For three months I have been forced to borrow cars from family. I was not given a loaner, nor was I offered one. Meanwhile, I've made insurance payments on a truck I'm not driving. I've made truck payments on a vehicle I only drove for five days. Lastly, the last update I received was that we are, again, waiting on parts, and once again, I had to call them to get that update. I will not buy another vehicle from Smith Auto Family. While the salesman was great, and I've never had an easier time purchasing a vehicle, everything since then has been a nightmare. If this was a certified pre-owned vehicle, why did I immediately have problems with it that were obviously noticable? If the service department did not have the parts, why did they not inform me? And why is it that I have to call every single week to get an update just to be addressed as if I am the nuisance? It has been three months. Either fix my truck or buy it back. January 2024: Twenty months later and the engine in my truck has been rebuilt three more times. I asked the dealership to take the truck back and pay off the remainder of the loan while I would take a $9,000 loss. They told me the truck had too low of a trade-in value and that they have upheld their legal responsibility of repairing the truck. Nevermind the fact that it has been in the shop nearly half the time I've owned it. The check engine light just turned back on.

They tried to charge extra after we agreed on the price. bed experience to order new vehicle from them.